Remote Customer Support Specialist - Construction Trades

Sam Sun Trading; United States; Remote; USD 37,000 - 52,000; Full time

Job summary

Sun Sun Trading is seeking a Customer Support Specialist for a full-time remote position based in Dallas. You will serve as a primary contact for customers, helping with inquiries, providing accurate information, and ensuring a positive experience with our construction materials and services.

You will handle questions via phone, email, and other channels, collaborating with internal teams to improve support processes and deliver timely solutions.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Prior experience in customer support or a related role.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and office tools.
• Ability to manage multiple inquiries and prioritize tasks.
• Reliable internet connection and a suitable home office setup for remote work.
• Familiarity with the construction industry is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide accurate information about products, services, orders, and policies.
• Troubleshoot and resolve customer issues in a timely manner.
• Document customer interactions and maintain accurate records in company systems.
• Escalate complex issues to appropriate internal teams when necessary.
• Follow up with customers to ensure satisfaction and resolution.
• Process orders, returns, and account updates as needed.
• Collaborate with sales and operations teams to address customer needs.
• Identify trends in customer feedback and recommend process improvements.
• Maintain a professional and courteous demeanor in all customer interactions.

Skills

Customer support

Communication skills

Problem-solving

Active listening

CRM software

Multi-tasking

Attention to detail

Education

Associate degree

Tools

CRM software

Office productivity tools

Job description

Sun Sun Trading is seeking a Customer Support Specialist for a full-time remote position based in Dallas. You will serve as a primary contact for customers, helping with inquiries, providing accurate information, and ensuring a positive experience with our construction materials and services.

You will handle questions via phone, email, and other channels, collaborating with internal teams to improve support processes and deliver timely solutions.