Technical Chat & Email Support Specialist

Amynta Group; Logan (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

HSA

FSA

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO

Job summary

Amynta Group is seeking a UTS Chat and Email Associate to join the team in Cache Valley, Utah. The role focuses on assisting customers with troubleshooting and servicing covered products via chat, email, and phone, ensuring first-contact resolutions and high-quality support.

The ideal candidate has a High School diploma or GED, 6 months of call center or sales experience, strong communication, and solid technical skills. A Salesforce background is a plus in a fast-paced environment.

Qualifications

• Minimum of a High School diploma or GED.
• Minimum of 6 months experience with Inbound or Outbound sales and/or call center experience.
• Proficient computer and technical skills.
• Preferred experience and knowledge of Salesforce.
• Strong written and verbal communication skills.
• Excellent Attendance and Performance References.
• Knowledge of ICON's products preferred.
• Flexible schedule.
• Full time employment 5 days per week.

Responsibilities

• Provide in depth technical and customer support via chat, email, and telephone.
• Listen attentively to the customer needs and concerns; provide a clear resolution.
• Meet customer expectations to provide first contact resolution.
• Develop an extensive knowledge of ICON Health and Fitness product lines, service plans, and iFit subscriptions.
• Prepare accurate and completed work; ensure updates and discussions are saved to customer profiles.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Skills

Inbound/Outbound sales

Customer service

Communication skills

Technical aptitude

Education

High School diploma or GED

Tools

Salesforce

Job description

Amynta Group is seeking a UTS Chat and Email Associate to join the team in Cache Valley, Utah. The role focuses on assisting customers with troubleshooting and servicing covered products via chat, email, and phone, ensuring first-contact resolutions and high-quality support.

The ideal candidate has a High School diploma or GED, 6 months of call center or sales experience, strong communication, and solid technical skills. A Salesforce background is a plus in a fast-paced environment.