Remote Customer Service Specialist – Growth & Training

Customer Contact Services; Des Moines (IA); Remote; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Performance and outbound projectBonuse

Job summary

Customer Contact Services is hiring remote Customer Service Representatives to support CTI, our automotive division. You will handle inbound calls, schedule service appointments, and document each interaction while following scripts to ensure a consistent customer experience.

We require a high school diploma or GED and at least one year of call center or customer service experience, with strong English skills. Training starts soon; a home office setup meeting our requirements is needed.

Qualifications

• 1 year of call center or customer service experience required.
• Strong spoken and written English with correct spelling and grammar.
• Comfort with switching between multiple programs while typing.

Responsibilities

• Answer inbound calls promptly and professionally.
• Identify caller needs and guide to resolution.
• Schedule service appointments for dealership customers.
• Provide accurate information about products and services.
• Document every interaction clearly and accurately.
• Follow scripts and procedures to ensure consistent experience.

Skills

Customer service

Phone etiquette

Problem solving

Computer skills

Education

High school diploma or GED

Job description

Customer Contact Services is hiring remote Customer Service Representatives to support CTI, our automotive division. You will handle inbound calls, schedule service appointments, and document each interaction while following scripts to ensure a consistent customer experience.

We require a high school diploma or GED and at least one year of call center or customer service experience, with strong English skills. Training starts soon; a home office setup meeting our requirements is needed.