Home Based Promotional Customer Service Representative

DCX PH; United States; Remote; USD 5,300 - 6,200; Full time

Benefits offered by this job

Industry-leading salary packages

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

PTO credits and service incentive

Job summary

DCX PH is seeking a Home Based Promotional Customer Service Representative to support order management and client relations for partner brands. This remote, full-time role starts as a 3-month contingent contract with potential progression to full-time, based on client decisions and performance.

You will handle end-to-end order processing, update stakeholders, maintain CRM records, and build trust with customers while communicating changes in status.

Qualifications

• Bachelor's degree in Marketing, Communications, or Business Administration or related field.
• 1–2 years in direct Promotional, Customer Service, or Order Management role.
• Strong verbal and written English communication.

Responsibilities

• Enter orders and manage end-to-end process until delivery.
• Update order status with stakeholders and clients.
• Build relationships with customer accounts through open communication.
• Resolve order issues with suppliers and internal teams.
• Document activities in internal systems and keep CRM up to date.
• Follow communication procedures and policies.

Skills

English proficiency

Problem solving

Organizational skills

Time management

Customer communication

CRM systems

Microsoft Office

Google apps

Adobe Illustrator

Adobe Photoshop

Canva

Education

Bachelor's degree in Marketing

Bachelor's degree in Communications

Bachelor's degree in Business Administration

Tools

Microsoft Office

Google Workspace

Job description

Home Based Promotional Customer Service Representative

Remote Full-time

Daily Drop — Subscriber Perk

Language learning

55% off language learning — expand your skills

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Job Description

TheDCX Client Services - Home-Based Promotional Customer Service Representative / Order Managementwill assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns.

This role will start as a3-month contingent contract, with the possibility of being partnered with our clients in the United States. If selected by the client, the employee will then undergo a6-month probationary periodleading to a potential full-time position.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English

• Excellent problem-solving and analytical skills

• Strong organizational and time management skills

• Ability to function well in a high-paced and at times stressful environment.

WHAT YOU WILL DO

• Responsible for entering orders and handling the end-to-end process until the order reaches the customer.

• Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.

• Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.

• Responsible for working with suppliers and the internal team on order issue resolution when needed.

• Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.

• Ensure up-to-date records of customer interactions, transactions, comments, and complaints.

• Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software.

• Ensure that communication procedures, guidelines, and policies are followed.

• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.

• Language Proficiency: Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

• Industry-Specific Software/Knowledge:

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

• Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.

• Customer orientation and the ability to adapt to and respond to diverse types of characters.

• Familiarize yourself with CRM systems and practices.

WHAT WE OFFER

• Salary Range: Php 30,000-Php35,000

• Industry: Promotional Products

• Workdays: Monday through Friday (USA)

• Benefits of working with us:

• Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Internet stipends upon regularization

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·