Remote Customer Service Specialist — First-Call Resolution

Arkansas Blue Cross Blue Shield; Bismarck (ND); Remote; USD 32,000 - 40,000; Full time

Job summary

Arkansas Blue Cross Blue Shield is seeking a Customer Service Representative to ensure timely, courteous resolution of member inquiries, documenting detailed contact notes and performing system research as needed.

The CSR strives for first-time resolution, may interact with experts across the company, and works from home within specified states, handling benefits, eligibility, and plan questions with professionalism.

Qualifications

• Strong customer resolutions and service mindset.
• Multitasking and time management under pressure.
• Written and verbal communications with clear documentation.

Responsibilities

• Resolve customer inquiries in a timely, courteous manner and document detailed information.
• Perform system research and/or escalate to experts as needed.
• Strive for first-time resolution where possible, maintaining professional conduct.

Skills

Active Listening

Multitasking

Customer Service

Problem Solving

Written and Verbal Communications

Time Management

Keyboarding

Education

High School Diploma or Equivalent

Job description

Arkansas Blue Cross Blue Shield is seeking a Customer Service Representative to ensure timely, courteous resolution of member inquiries, documenting detailed contact notes and performing system research as needed.

The CSR strives for first-time resolution, may interact with experts across the company, and works from home within specified states, handling benefits, eligibility, and plan questions with professionalism.