Health Insurance CSR — First-Contact Resolution Pro

Arkansas Blue Cross; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

Arkansas Blue Cross is seeking a Customer Service Representative (CSR) to ensure timely resolution of customer inquiries while documenting relevant information. The ideal candidate will have a high school diploma and a minimum of two years’ experience in customer service, showing strong active listening and problem-solving skills.

The CSR will directly interact with customers, manage inquiries related to health insurance plans, and maintain confidentiality as per HIPAA guidelines, while aiming for first-time resolution of customer issues.

Qualifications

• Minimum two years of experience in a specialized customer service environment.
• Experience with problem-solving and handling customer interactions professionally.
• Ability to work independently and in high-stress environments.

Responsibilities

• Communicates in clear and concise manner using business English.
• Interacts directly with customers to resolve issues related to health insurance plans.
• Handles complaint resolution with professionalism and empathy.

Skills

Active Listening

Computer Literacy

Customer Service

Problem Solving

Written Communication

Time Management

Education

High school diploma or equivalent

Job description

Arkansas Blue Cross is seeking a Customer Service Representative (CSR) to ensure timely resolution of customer inquiries while documenting relevant information. The ideal candidate will have a high school diploma and a minimum of two years’ experience in customer service, showing strong active listening and problem-solving skills.

The CSR will directly interact with customers, manage inquiries related to health insurance plans, and maintain confidentiality as per HIPAA guidelines, while aiming for first-time resolution of customer issues.