Health Insurance CSR — First-Contact Resolution Pro

Arkansas Blue Cross; United States; Teletrabalho; USD 35 000 - 45 000; Tempo integral

Resumo da oferta

Arkansas Blue Cross is seeking a Customer Service Representative (CSR) to ensure timely resolution of customer inquiries while documenting relevant information. The ideal candidate will have a high school diploma and a minimum of two years’ experience in customer service, showing strong active listening and problem-solving skills.

The CSR will directly interact with customers, manage inquiries related to health insurance plans, and maintain confidentiality as per HIPAA guidelines, while aiming for first-time resolution of customer issues.

Qualificações

• Minimum two years of experience in a specialized customer service environment.
• Experience with problem-solving and handling customer interactions professionally.
• Ability to work independently and in high-stress environments.

Responsabilidades

• Communicates in clear and concise manner using business English.
• Interacts directly with customers to resolve issues related to health insurance plans.
• Handles complaint resolution with professionalism and empathy.

Conhecimentos

Active Listening

Computer Literacy

Customer Service

Problem Solving

Written Communication

Time Management

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Arkansas Blue Cross is seeking a Customer Service Representative (CSR) to ensure timely resolution of customer inquiries while documenting relevant information. The ideal candidate will have a high school diploma and a minimum of two years’ experience in customer service, showing strong active listening and problem-solving skills.

The CSR will directly interact with customers, manage inquiries related to health insurance plans, and maintain confidentiality as per HIPAA guidelines, while aiming for first-time resolution of customer issues.