Remote Customer Service Advocate I

BlueCross and BlueShield of South Carolina; Nashville (TN); Remote; USD 24,000 - 29,000; Full time

Job summary

BlueCross and BlueShield of South Carolina is seeking a Customer Service Representative to provide prompt, accurate responses to inquiries via phone, email, web, or walk-in. You will document inquiries and perform research to resolve issues, while coordinating with other departments as needed.

The role is full-time and remote nationwide, with six weeks of training and a shift pattern after training. CMS residency requirements apply for some divisions, and background checks will confirm US

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service abilities and organizational skills.
• Ability to work under stress and handle multiple systems.

Responsibilities

• Respond to inquiries by phone, email, web or walk-in and document accurately.
• Research and resolve issues, coordinating with other departments as needed.
• Provide feedback and follow through on complaints until resolved.
• Maintain knowledge of policies and contribute to process improvements.
• Identify fraudulent activities and report system errors promptly.

Skills

Verbal communication

Written communication

Customer service

Computer systems

Stress management

Organizational skills

Judgment

Education

High School Diploma

Associate degree

Tools

Word processing

Spreadsheet

Database software

Job description

BlueCross and BlueShield of South Carolina is seeking a Customer Service Representative to provide prompt, accurate responses to inquiries via phone, email, web, or walk-in. You will document inquiries and perform research to resolve issues, while coordinating with other departments as needed.

The role is full-time and remote nationwide, with six weeks of training and a shift pattern after training. CMS residency requirements apply for some divisions, and background checks will confirm US