Bilingual Customer Service Rep (Spanish)

Arkansas Blue Cross; United States; Hybrid; USD 30,000 - 50,000; Full time

Job summary

Arkansas Blue Cross is seeking a dedicated Customer Service Representative (CSR) to ensure timely resolution of customer inquiries while documenting relevant information. The ideal candidate should be bilingual in Spanish and possess strong problem-solving skills.

This role requires a high school diploma and at least two years of experience in customer service or relevant college coursework. Interaction with customers will be direct, following state and federal guidelines for privacy.

Regular employment with adherence to security requirements and company standards.

Qualifications

• Minimum two (2) years' experience in a specialized customer service environment or equivalent college coursework.
• Strong communications skills in English and Spanish.

Responsibilities

• Communicate clearly and concisely in business English and Spanish.
• Interact with customers to resolve issues related to health insurance products.
• Maintain security and confidentiality of customer records.

Skills

Bilingual in Spanish (written and spoken)

Customer Resolutions

Multitasking

Active Listening

Keyboarding

Work Independently

Problem Solving

Computer Literacy

Conflict Resolution

Microsoft Office

Education

High school diploma or equivalent

Job description

Arkansas Blue Cross is seeking a dedicated Customer Service Representative (CSR) to ensure timely resolution of customer inquiries while documenting relevant information. The ideal candidate should be bilingual in Spanish and possess strong problem-solving skills.

This role requires a high school diploma and at least two years of experience in customer service or relevant college coursework. Interaction with customers will be direct, following state and federal guidelines for privacy.

Regular employment with adherence to security requirements and company standards.