Remote Customer Service Specialist - FinTech Payments

Sutherland Company; Atlanta (GA); Remoto; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Paid training

Paid time off

Incentives

Descrizione del lavoro

Sutherland Company is hiring for a home-based role handling account maintenance, collections and liquidation for an assigned portfolio. You will answer customer inquiries, review payment history, and clearly communicate account statuses.

You'll work Monday–Friday, 7 AM–7 PM CST, with training provided and benefits included. You should be comfortable with manual calculations and using multiple systems while delivering accurate records and responsive service.

Competenze

• Excellent verbal and written communication skills.
• Strong multitasker with attention to detail.
• Experience in customer service.
• High school diploma or equivalent.

Mansioni

• Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
• Answer customer inquiries and analyze payment history/notes.
• Communicate statuses to customers and maintain accurate records of interactions.
• Take payments and review history, communicating account statuses clearly.
• Work with multiple systems and perform manual calculations.

Conoscenze

Verbal communication

Written communication

Multitasking

Attention to detail

Problem solving

Goal achievement

Microsoft Office

Customer service

Formazione

High school diploma or equivalent

Descrizione del lavoro

Sutherland Company is hiring for a home-based role handling account maintenance, collections and liquidation for an assigned portfolio. You will answer customer inquiries, review payment history, and clearly communicate account statuses.

You'll work Monday–Friday, 7 AM–7 PM CST, with training provided and benefits included. You should be comfortable with manual calculations and using multiple systems while delivering accurate records and responsive service.