Customer Service Representatives- Remote

Sutherland Company; Atlanta (GA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

Paid time off

Incentives

Job summary

Sutherland Company is hiring for a home-based role handling account maintenance, collections and liquidation for an assigned portfolio. You will answer customer inquiries, review payment history, and clearly communicate account statuses.

You'll work Monday–Friday, 7 AM–7 PM CST, with training provided and benefits included. You should be comfortable with manual calculations and using multiple systems while delivering accurate records and responsive service.

Qualifications

• Excellent verbal and written communication skills.
• Strong multitasker with attention to detail.
• Experience in customer service.
• High school diploma or equivalent.

Responsibilities

• Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
• Answer customer inquiries and analyze payment history/notes.
• Communicate statuses to customers and maintain accurate records of interactions.
• Take payments and review history, communicating account statuses clearly.
• Work with multiple systems and perform manual calculations.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Problem solving

Goal achievement

Microsoft Office

Customer service

Education

High school diploma or equivalent

Job description

Company Description:

Please complete SHL testing sent to you upon application to advance to next round.

Job Description:

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends)

Some of the high-level tasks of the job include:

• Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
• Advise the customer of their account open and closed accounts.
• We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
• We assist customer with information on all optional products.
• Assist customer with extensions and deferral in times that may not be able to pay.
• Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
• Maintain accurate records of customer interactions, including any issues that arise and their resolution.
• Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
• Must be comfortable with manual calculations
• Must be comfortable handling multiple systems at one time

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you.You will also receive:

• Hourly rate of $16/hour
• Medical, dental and vision benefits
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland

Qualifications:

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive tosolveproblems and meetgoals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive, quiet and distraction-free, secure place to work.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
  

Additional Information:

At Sutherland, we take the integrity of our hiring process seriously. We use verification and security measures throughout recruitment and employment to help prevent fraud and protect our candidates, employees, and clients. All candidates are expected to complete their own interviews and assessments. Providing false information, impersonating someone else, or having another person participate on your behalf may result in disqualification, withdrawal of an offer, or termination of employment. Suspected fraud may also be reported to the appropriate authorities or result in legal action, where warranted and permitted by law.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.