Remote Customer Service Specialist - Financial Services

Bostics New Beginning Financial Services LLC; Columbia (SC); Remote; USD 38,000 - 45,000; Full time

Job summary

Bostics New Beginning Financial Services LLC is seeking a full-time remote Customer Service Representative to assist clients via phone, email, and online channels, resolving questions about services and accounts.

You will document interactions, coordinate with teammates, and escalate issues as needed while maintaining a courteous, professional tone. Prior experience in customer service and finance is valued.

Qualifications

• Experience in customer service or support roles.
• Strong communication and active listening skills.
• Ability to manage multiple inquiries with attention to detail.
• Familiarity with CRM systems and remote work tools.
• Willingness to learn about financial services.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Document interactions in internal systems and follow up.
• Coordinate with team to address complex issues and escalate when needed.
• Maintain professional, courteous communication with customers.
• Identify common concerns and suggest process improvements.

Skills

Customer-facing

Customer Service

Customer Support

Active listening

Verbal & written communication

Remote work readiness

CRM systems

Multitasking

Education

High school diploma

Certifications in customer service or finance

Tools

CRM systems

Online communication tools

Job description

Bostics New Beginning Financial Services LLC is seeking a full-time remote Customer Service Representative to assist clients via phone, email, and online channels, resolving questions about services and accounts.

You will document interactions, coordinate with teammates, and escalate issues as needed while maintaining a courteous, professional tone. Prior experience in customer service and finance is valued.