Remote Customer Service Specialist Evening Shift

TridentCare; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Company paid life insurance

Same day pay

8 holidays

Job summary

TridentCare is seeking a Remote Customer Service Representative to handle customer orders by phone and provide a positive experience. You will be cross-trained to support other roles in the department and must maintain performance during shifts.

Qualifications include a high school diploma, strong communication, and the ability to type 35–40 wpm. A reliable high-speed internet connection is required for remote work.

Qualifications

• Must have strong customer service skills and communicate effectively.
• Ability to work independently and in a team.
• Comfort with handling 110 customer interactions per shift after training.

Responsibilities

• Receive and process customer orders by telephone.
• Provide prompt, accurate, and courteous responses.
• Cross-trained to other positions within the department as needed.
• Document activity to the DDF system.
• Enter orders manually via fax when required.

Skills

Customer service

Communication

Problem solving

Time management

Typing speed

Adaptability

Medical terminology

High school diploma

Remote work

Education

High school diploma or equivalent

Tools

DDF system

Phone system

Fax process

Job description

TridentCare is seeking a Remote Customer Service Representative to handle customer orders by phone and provide a positive experience. You will be cross-trained to support other roles in the department and must maintain performance during shifts.

Qualifications include a high school diploma, strong communication, and the ability to type 35–40 wpm. A reliable high-speed internet connection is required for remote work.