(WFH) Customer Service Representative – Remote (DAY shift) Job ID- 2915

MaziCTools; United States; A distancia; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Two weeks vacation

Sick time

6 paid holidays

Medical insurance allowance

Dental Insurance

Vision insurance

Disability insurance

Company paid life insurance

401(k)

Descripción de la vacante

TridentCare in the United States is seeking a Customer Service Representative to support nationwide Long Term Care and outside the hospital client base, interacting with technologists and regional account reps. The CSR handles orders by phone or fax, delivers prompt and courteous responses, and may be cross-trained to dispatch, serving as a front-line liaison with Directors of Nursing and Administration.

This remote day-shift role requires strong communication, typing speed, and problem solving,

Formación

• Ability to work independently and as a team.
• Computer knowledge.
• Strong customer service skills.
• Solid communication skills (verbal, written, listening).
• Solid problem solving and decision making abilities.
• Good organizational skills.
• Ability to type 35 - 40 words per minute.
• Flexible and adaptable to change.
• Medical terminology / experience preferred but not required.

Responsabilidades

• Receive and process customer orders by telephone or fax.
• Interact with customers and provide prompt, courteous service.
• Cross trained to work on Dispatch side when needed.
• Document activity in TridentCare system.
• Enter orders manually via fax process and operate phone system.
• Adhere to work schedule and respond to customer needs.
• Collaborate with Directors of Nursing and Administration.

Conocimientos

Independent work

Teamwork

PC literacy

Customer service

Communication

Problem solving

Organization

Multitasking

Professionalism

Typing 35-40 wpm

Remote work readiness

Medical terminology

High school diploma

Internet familiarity

Educación

High School Diploma

Descripción del empleo

Customer Service Representative

Customer Service Representative will provide service to our nationwide Long Term Care and outside the hospital client base. Will interact with Technologists in the field and also work with reps at our various regional accounts. The Customer Service Representative is an integral part of our operation and works as front line staff with Directors of Nursing and Administration. The CSR will eventually be cross trained to work on the company Dispatch side as well. (Remote Worker)

Position Description

This position is responsible for receiving and processing customer orders by telephone or fax and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures.

As one of the primary points of contact with the customer

the CSR's responsibility is to make a concerted effort to listen to the customer's needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, and will be asked to perform these functions as well.

Essential Duties and Responsibilities

• Productivity: Be able to handle an average 11 calls per hour per eight (8) hour shift after 4 months in the position. This includes inbound calls.
• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the Trident's system
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule
• Other duties as assigned

Qualifications Required

• Ability to work independently and as a team
• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
• Computer knowledge
• Strong customer service skills
• Solid communication skills (including verbal, written and listening skills)
• Solid problem solving and decision making abilities
• Good organizational skills
• Execute and prioritize multiple tasks
• Professional
• Ability to type 35 - 40 words per minute
• Flexible and adaptable to change
• Medical terminology / experience preferred but not required
• A minimum of a High school Diploma or equivalent required
• Must have high speed internet for Remote work

Benefits

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

• Two weeks of vacation time
• Health Insurance after 30 days!
• Sick time
• 6 paid holidays
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
• Dental insurance
• Vision insurance
• Disability insurance
• Company paid life insurance
• 401(k)

(WFH) Customer Service Representative - Remote (DAY shift) Job ID- 2915