Customer Service Representative

TridentCare; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Company paid life insurance

Same day pay

8 holidays

Job summary

TridentCare is seeking a Remote Customer Service Representative to handle customer orders by phone and provide a positive experience. You will be cross-trained to support other roles in the department and must maintain performance during shifts.

Qualifications include a high school diploma, strong communication, and the ability to type 35–40 wpm. A reliable high-speed internet connection is required for remote work.

Qualifications

• Must have strong customer service skills and communicate effectively.
• Ability to work independently and in a team.
• Comfort with handling 110 customer interactions per shift after training.

Responsibilities

• Receive and process customer orders by telephone.
• Provide prompt, accurate, and courteous responses.
• Cross-trained to other positions within the department as needed.
• Document activity to the DDF system.
• Enter orders manually via fax when required.

Skills

Customer service

Communication

Problem solving

Time management

Typing speed

Adaptability

Medical terminology

High school diploma

Remote work

Education

High school diploma or equivalent

Tools

DDF system

Phone system

Fax process

Job description

This is a remote role; but must reside within 50 miles of the 4400 140th Ave N #200, Clearwater, FL 33762.

Schedule:

Monday - Friday 1:30pm - 10:00pm EST

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

• Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.
• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the DDF system
• Consistently check appropriate DDF screen for report results to call back to customer
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule
• Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team
• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
• Computer knowledge
• Strong customer service skills
• Solid communication skills (including verbal, written and listening skills)
• Solid problem solving and decision making abilities
• Good organizational skills
• Execute and prioritize multiple tasks
• Professional
• Ability to type 35 – 40 words per minute
• Flexible and adaptable to change
• Medical terminology / experience preferred but not required
• A minimum of a High school Diploma or equivalent required
• Must have high speed internet for Remote work

Benefits:

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

• Two weeks of vacation time
• Health Insurance after 30 days!
• Sick time
• 8 paid holidays
• Same day pay available
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
• Dental insurance
• Vision insurance
• Disability insurance
• Company paid life insurance
• 401(k)