Remote Customer Service Specialist | English/Spanish

University of Michigan; Manila (AR); Remote; USD 4,900 - 5,600; Full time

Job summary

University of Michigan’s Michigan Language Assessment seeks a Customer Service Assistant for the Philippines with a fully remote schedule and occasional in-person activities. You will support customers across platforms, maintain data accuracy, and help onboard and train new clients while collaborating with a global team.

The role requires an Associate’s degree or relevant experience, fluency in English, and strong organizational and communication skills.

Qualifications

• Associate's degree or relevant work experience required.
• Fluent in English with intermediate Spanish.
• Proficient in MS Office products and data handling.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Ability to work independently and in a team.
• Solid understanding of business operations.

Responsibilities

• Provide customer service support via multiple channels to ensure a positive customer experience and meet KPIs.
• Provide administrative support across platforms to ensure data integrity and reporting.
• Manage customer onboarding, contracting, and onboarding training with CRM usage.
• Assist with training and operational support for internal and external customers.

Skills

Fluent English

Intermediate Spanish

MS Office

Strong organizational skills

Attention to detail

Excellent written communication

Independent worker

Team collaboration

Business operations knowledge

Education

Associate's degree or relevant work experience

Associate's degree in business

Tools

MS Office

CRM

Job description

University of Michigan’s Michigan Language Assessment seeks a Customer Service Assistant for the Philippines with a fully remote schedule and occasional in-person activities. You will support customers across platforms, maintain data accuracy, and help onboard and train new clients while collaborating with a global team.

The role requires an Associate’s degree or relevant experience, fluency in English, and strong organizational and communication skills.