Bilingual Support Consultant - English/Spanish (Remote)

remote work; États-Unis; À distance; USD 36 000 - 60 000; Plein temps

Résumé du poste

SupportYourApp, a global Intelligent Support-as-a-Service provider delivering multilingual support, is seeking a remote Customer Service Specialist. You will handle inquiries across phone, email, chat, and social media, helping customers with booking and transportation questions while maintaining security and data privacy.

Fluent bilingual Spanish/English is required (C1), with at least 1 year of customer service experience and comfort handling inquiries across multiple channels.

Qualifications

• Native Spanish and excellent English communication (C1 level).
• At least 1 year of customer service experience.
• Ability to handle inquiries across multiple channels.
• Proactive, responsible, customer oriented attitude.

Responsabilités

• Provide support via phone, email, chat, and social media
• Assist customers with booking and transportation related questions
• Answer inbound calls from drivers and resolve issues
• Manage and track support tickets in Freshdesk
• Escalate complex cases to relevant internal teams
• Build strong customer relationships and protect data security

Connaissances

Bilingual: Spanish/English

Customer service experience

Multichannel support

Strong communication

Problem solving

Data security awareness

Freshdesk

Outils

Freshdesk

Description du poste

SupportYourApp, a global Intelligent Support-as-a-Service provider delivering multilingual support, is seeking a remote Customer Service Specialist. You will handle inquiries across phone, email, chat, and social media, helping customers with booking and transportation questions while maintaining security and data privacy.

Fluent bilingual Spanish/English is required (C1), with at least 1 year of customer service experience and comfort handling inquiries across multiple channels.