Remote Customer Service Specialist (Chat/Phone)

Teleperformance; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance, a global leader in customer experience management, seeks dedicated professionals for General Customer Service roles. You'll provide remote or on-site support via phone, chat, or text, handling diverse inquiries across multiple sub-families for business and consumer customers.

These positions emphasize service quality, problem resolution, and collaboration with internal teams. No sales targets are involved; training is provided to help you excel and grow within a supportive

Qualifications

• General Customer Service role requiring basic knowledge of procedures and tools gained through work experience.
• May require vocational or basic technical education.
• Incumbents are not compensated based on sales targets.

Responsibilities

• Call center-based customer support for high volume of low complexity inquiries.
• Analyze and resolve customer issues (office-based for lower complexity inquiries).
• Act as liaison between customers and production/distribution for specific orders.
• Provide technical and non-technical customer support in a walk-in service center.

Skills

Call center support

Customer issue resolution

Communication skills

Problem-solving

Job description

Teleperformance, a global leader in customer experience management, seeks dedicated professionals for General Customer Service roles. You'll provide remote or on-site support via phone, chat, or text, handling diverse inquiries across multiple sub-families for business and consumer customers.

These positions emphasize service quality, problem resolution, and collaboration with internal teams. No sales targets are involved; training is provided to help you excel and grow within a supportive