Remote & On-Site Customer Service Specialist

Teleperformance Spain; United States; Hybrid; USD 30,000 - 54,000; Full time

Job summary

Teleperformance is a global leader in customer experience management offering on-site and work-at-home programs. It delivers omnichannel support across industries, with a General Customer Service role covering post-sale technical and non-technical inquiries in remote and distribution-center sub-families.

Incumbents work with moderate supervision, handle routine issues across channels, and liaise between customers and internal teams to ensure satisfaction.

Qualifications

• Basic knowledge of job procedures and tools.
• May require vocational or basic technical education.

Responsibilities

• Provide remote customer service via phone, online chat, or text.
• Handle a high volume of low complexity inquiries.
• Analyze and resolve customer issues.
• Liaise between customers, production and distribution for orders.
• Provide technical and non-technical support in walk-in service centers.
• Operate with moderate supervision and improve procedures as needed.

Skills

Customer service

Call center

Multichannel support

Problem solving

Job description

Teleperformance is a global leader in customer experience management offering on-site and work-at-home programs. It delivers omnichannel support across industries, with a General Customer Service role covering post-sale technical and non-technical inquiries in remote and distribution-center sub-families.

Incumbents work with moderate supervision, handle routine issues across channels, and liaise between customers and internal teams to ensure satisfaction.