Remote Customer Sales & Service Specialist

Verizon; Buffalo, Northern (NY, KY); Hybride; USD 32 000 - 96 000; Plein temps

Résumé du poste

Verizon is seeking a Customer Sales and Service Representative for a remote role. You’ll handle calls, identify customer needs, and promote Verizon products and services while maintaining high service standards.

The role emphasizes sales targets, customer empathy, and resolving billing or service inquiries. You will work from home with occasional trainings, and you must live within 75 miles of the current reporting location for contract continuity.

Qualifications

• Related Associate Degree or 2+ years of relevant experience.
• Experience with selling products and services.
• Demonstrated ability to communicate with detail and precision.

Responsabilités

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Connaissances

Consultative selling

Sales goals

Customer relationships

Communication skills

Problem solving

Empathy

Formation

Associate Degree

Description du poste

Verizon is seeking a Customer Sales and Service Representative for a remote role. You’ll handle calls, identify customer needs, and promote Verizon products and services while maintaining high service standards.

The role emphasizes sales targets, customer empathy, and resolving billing or service inquiries. You will work from home with occasional trainings, and you must live within 75 miles of the current reporting location for contract continuity.