Remote Customer Service Specialist — Bilingual Advantage

Teleperformance; United States; Remote; USD 15,000 - 18,000; Full time

Benefits offered by this job

Work from home

Competitive salary + incentives

Medical & dental benefits

Paid training

Referral program

Career advancement

Job summary

Teleperformance is hiring for a remote, home-based customer service role across Canadian provinces, with a competitive pay package and bilingual premium. Training is paid, and a strong emphasis is on customer care, efficiency, and compliance with client policies.

Work from home setup, reliable internet, and flexibility to work weekends as required. Benefits include medical/dental, EAP, and career advancement opportunities within Teleperformance.

Qualifications

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
• Excellent communication/comprehension skills in English; able to communicate clearly and effectively, both written and verbal
• Must be at least 18 years old
• Ability to type 35 wpm and pass language/grammar screening
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent home internet hardwired

Responsibilities

• Provide first level customer service solutions in regard to client products
• Build and maintain positive customer relations by offering personalized solutions; strive to exceed expectations
• Ensure requests are handled appropriately by coordinating with various functions within the company
• Schedule service calls and follow up with customers/clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures
• Responsible for accurate data input using prescribed applications
• Exceptional call handling soft skills; active listening with empathy
• Collaborate with your team to achieve high‑quality service standards
• Demonstrates passion for customer service and ownership of the customer experience
• Adhere to all client policies, procedures, and industry regulations
• Answer inbound/outbound customer queries
• Approaches problems flexibly and can adapt without compromising outcome

Skills

Customer service

Communication

Typing speed

MS Office

Home internet

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Teleperformance is hiring for a remote, home-based customer service role across Canadian provinces, with a competitive pay package and bilingual premium. Training is paid, and a strong emphasis is on customer care, efficiency, and compliance with client policies.

Work from home setup, reliable internet, and flexibility to work weekends as required. Benefits include medical/dental, EAP, and career advancement opportunities within Teleperformance.