Remote Customer Service Specialist (2nd Shift) - Upsell

QVC, Inc.; Northern (KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k)

Tuition reimbursement

Employee discounts

Job summary

QVC Group is seeking a Remote Customer Service Specialist for 2nd shift to handle inbound calls, solve problems, and promote products while maintaining a fast-paced environment. You will work from home, reside in the allowed states, and bring 12 months or more of customer service experience.

A dedicated home office and Microsoft 11 compatibility are required; weekend hours may be included. This role offers total rewards including benefits from day 1, a 401(k), tuition reimbursement, and employee

Qualifications

• 12 months or more of customer service experience.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• De-escalate and solve customer issues while promoting products.
• Process refunds, take payments, place orders, and analyze account data as needed.
• Work with a supervisor and maintain a fast-paced remote environment.

Skills

Customer service

Job description

QVC Group is seeking a Remote Customer Service Specialist for 2nd shift to handle inbound calls, solve problems, and promote products while maintaining a fast-paced environment. You will work from home, reside in the allowed states, and bring 12 months or more of customer service experience.

A dedicated home office and Microsoft 11 compatibility are required; weekend hours may be included. This role offers total rewards including benefits from day 1, a 401(k), tuition reimbursement, and employee