Remote Customer Service Specialist - Call Center

Group O, Inc.; Texas; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA

401(k) with match

Paid time off

Paid holidays

Career development

Job summary

Group O, Inc. is seeking a Remote Customer Service Representative to join our Call Center team. You will respond to customer questions and concerns, process orders, and provide accurate information with courtesy.

In this full-time, remote role, you will handle calls from across the United States, document interactions, and collaborate with sales and technical support to resolve issues and improve service delivery.

Qualifications

• Remote work requires a minimum of 100 Mbps internet speed.
• Excellent verbal communication and active listening.
• Ability to troubleshoot and resolve customer inquiries.
• Experience with data entry and basic computer applications.
• Flexible to work a set schedule with potential overtime.

Responsibilities

• Receive incoming calls and provide prompt, courteous responses.
• Identify root causes and resolve customer issues.
• Build rapport and tailor responses to customer needs.
• Maintain knowledge of products, pricing, and promotions.
• Process orders, returns, tracking, and account updates.
• Document interactions in the CRM and generate reports.
• Collaborate with sales, marketing, and tech support.
• Suggest process improvements to enhance service delivery.

Skills

Verbal communication

Active listening

Problem solving

Data entry

Typing

Education

High School Diploma

Job description

Group O, Inc. is seeking a Remote Customer Service Representative to join our Call Center team. You will respond to customer questions and concerns, process orders, and provide accurate information with courtesy.

In this full-time, remote role, you will handle calls from across the United States, document interactions, and collaborate with sales and technical support to resolve issues and improve service delivery.