Remote Customer Support Specialist

ACC Premiere, LLC.; Lexington (SC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Job summary

American Customer Care / Premiere Response is recruiting for a Remote Customer Service Representative. The role emphasizes handling customer inquiries via phone, email, chat, and social platforms with a focus on accurate record-keeping and effective problem solving.

We seek candidates with at least 2 years in customer service, preferably in a call center, strong written/verbal skills, empathy, and the ability to work independently in a home office setup.

Qualifications

• Minimum 2 years customer service experience, preferably in a call center
• Experience supporting consumer products/services
• Excellent written and verbal communication skills
• Strong empathy and active listening abilities
• Ability to work remotely with minimal supervision

Responsibilities

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain knowledge base of products and services
• Increase customer retention with problem-solving
• Manage high volume inquiries promptly and accurately

Skills

Customer service

Call center

Written communication

Active listening

Empathy

Troubleshooting

Rapport building

Education

HS Diploma

College preferred

Tools

CRM

ACD Tools

Job description

American Customer Care / Premiere Response is recruiting for a Remote Customer Service Representative. The role emphasizes handling customer inquiries via phone, email, chat, and social platforms with a focus on accurate record-keeping and effective problem solving.

We seek candidates with at least 2 years in customer service, preferably in a call center, strong written/verbal skills, empathy, and the ability to work independently in a home office setup.