Remote Customer Sales & Service Specialist

Verizon Communications; Buffalo (NY); On-site; USD 1,469,000 - 4,355,000; Full time

Benefits offered by this job

Remote work availability

Job summary

Verizon is seeking a Customer Sales and Service Representative in a remote New York area. You will handle inbound calls, identify customer needs, and propose Verizon products and services while resolving billing and service questions.

This fast-paced role requires flexibility to work evenings, weekends, and holidays, with a primary focus on delivering superior customer service and achieving sales targets. The position supports remote work from home, with occasional team trainings and standard

Qualifications

• Related Associate Degree or 2+ years of relevant experience.
• Experience with selling products and services.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming calls about installation, disconnection, changes to service, and Verizon products.
• Identify customer needs and proactively offer products and services.
• Contact customers by phone or in writing about past due payments.
• Investigate and resolve inquiries and disputes on service, billing, rates and policy issues.
• Verify service order accuracy and make corrections as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as required by the business.

Skills

Consultative selling

Sales goal orientation

Customer empathy

Communication skills

Education

Related Associate Degree or 2+ years experience

Job description

Verizon is seeking a Customer Sales and Service Representative in a remote New York area. You will handle inbound calls, identify customer needs, and propose Verizon products and services while resolving billing and service questions.

This fast-paced role requires flexibility to work evenings, weekends, and holidays, with a primary focus on delivering superior customer service and achieving sales targets. The position supports remote work from home, with occasional team trainings and standard