Remote Customer Service & Scheduling Coordinator

PedrosVacations; Seattle (WA); Remote; USD 42,000 - 54,000; Full time

Job summary

PedrosVacations is seeking a dependable Customer Service Administrator to support customers remotely. You'll handle questions, updates, scheduling, and general service needs in a flexible, fully remote environment, with structured training provided.

You will coordinate communications, maintain records, and guide customers through reservations and planning details. No prior experience required; training and ongoing support are provided to help you excel in a fast-paced, organized role.

Qualifications

• Professional and comfortable communicating with customers.
• Organized and detail-oriented mindset.
• Reliable with follow-through and able to manage multiple requests.

Responsibilities

• Respond to customer questions and service requests.
• Gather and organize important customer information.
• Coordinate schedules, confirmations, and follow-up.
• Maintain accurate notes and account records.
• Provide updates and next-step information.
• Assist with changes, adjustments, or special requests.
• Research options when additional information is needed.
• Support reservation-related details when applicable.
• Help organize accommodations, transportation, activities, or itinerary information.
• Make sure customer requests stay organized from beginning to completion.

Skills

Customer communication

Organized and detail-oriented

Reliability and follow-through

Multitasking

Remote work self-motivation

Research and problem-solving

Adaptable to changes

Learning new systems

Tools

Email tools

Job description

PedrosVacations is seeking a dependable Customer Service Administrator to support customers remotely. You'll handle questions, updates, scheduling, and general service needs in a flexible, fully remote environment, with structured training provided.

You will coordinate communications, maintain records, and guide customers through reservations and planning details. No prior experience required; training and ongoing support are provided to help you excel in a fast-paced, organized role.