Remote Client Success Advocate

PedrosVacations; Allentown (Lehigh County); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Structured training

Job summary

PedrosVacations is seeking a Remote Client Support Specialist to assist clients with questions, updates, scheduling, and general service needs in a fully remote setting.

You will help ensure clear communication, follow through on details, and move client requests forward smoothly. Training and ongoing support are provided, with responsibilities that may include reservation support and planning-related information.

Qualifications

• Strong communication with clients and colleagues.
• Excellent organizational and detail-oriented approach.
• Ability to manage multiple requests and priorities.

Responsibilities

• Respond to client questions and support requests.
• Gather important information and preferences from clients.
• Coordinate schedules, confirmations, and follow-up.
• Maintain accurate client notes and records.
• Assist with changes, special requests, or adjustments.
• Research information when additional options are needed.
• Support select reservation or itinerary-related details.
• Keep each client experience organized and on track.

Skills

Communication

Organization

Attention to detail

Customer service

Remote work

Time management

Tools

Email tools

Online systems

Reservation tools

Job description

PedrosVacations is seeking a Remote Client Support Specialist to assist clients with questions, updates, scheduling, and general service needs in a fully remote setting.

You will help ensure clear communication, follow through on details, and move client requests forward smoothly. Training and ongoing support are provided, with responsibilities that may include reservation support and planning-related information.