Remote Customer Service & Scheduling Coordinator

Next Stop Travel; Town of Middletown (NY); Remote; USD 42,000 - 64,000; Full time

Job summary

Next Stop Travel is a remote-based organization that delivers planning and coordination services to a broad client base. The Customer Service Representative supports clients by handling requests, organizing service arrangements, and ensuring accurate records in a structured remote environment.

The role emphasizes attention to detail, strong organizational and communication skills, and the ability to manage multiple tasks independently.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication

Independent work

Digital tools

Job description

Next Stop Travel is a remote-based organization that delivers planning and coordination services to a broad client base. The Customer Service Representative supports clients by handling requests, organizing service arrangements, and ensuring accurate records in a structured remote environment.

The role emphasizes attention to detail, strong organizational and communication skills, and the ability to manage multiple tasks independently.