Remote Customer Service & Scheduling Coordinator

PedrosVacations; Boise (ID); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Structured training & onboarding

Ongoing team support

Access to digital tools

Job summary

PedrosVacations is seeking a dependable Customer Service Administrator to support customers with questions, scheduling, updates, and general service needs in a fully remote, flexible role. No prior experience required; comprehensive training, ongoing support, and clear guidance are provided to help you succeed.

You will organize notes and records, coordinate reservations and itineraries, confirm details, and keep customers informed with friendly, professional communication across email and

Qualifications

• Proficient communication with customers via email or chat.
• Strong organizational skills and attention to detail.
• Able to manage multiple requests and timelines.

Responsibilities

• Respond to customer questions and service requests
• Gather and organize important customer information
• Coordinate schedules, confirmations, and follow-up
• Maintain accurate notes and account records
• Provide updates and next-step information
• Assist with changes and special requests
• Research options when additional information is needed
• Support reservation-related details when applicable
• Organize accommodations, transportation, activities, or itinerary information
• Ensure customer requests stay organized from start to finish

Skills

Customer communication

Organization

Attention to detail

Multitasking

Remote work

Problem solving

Adaptability

Self-motivation

Tools

Email platforms

Online scheduling tools

Job description

PedrosVacations is seeking a dependable Customer Service Administrator to support customers with questions, scheduling, updates, and general service needs in a fully remote, flexible role. No prior experience required; comprehensive training, ongoing support, and clear guidance are provided to help you succeed.

You will organize notes and records, coordinate reservations and itineraries, confirm details, and keep customers informed with friendly, professional communication across email and