Remote Customer Experience Coordinator

PedrosVacations; Roanoke (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Structured training

Team support

Job summary

PedrosVacations is seeking a Customer Experience Administrator to support the customer journey from initial contact through completion in a fully remote setting. You will manage communications, schedules, and records, provide updates, and ensure accurate follow-ups while coordinating with internal teams.

No prior experience required; comprehensive training and ongoing support will be provided to help you develop strong customer service and administrative skills in a flexible, remote environment.

Qualifications

• Experience in customer service or admin is helpful but not required.
• Training and ongoing support are provided.

Responsibilities

• Responding to customer questions and service requests.
• Gathering and organizing important customer information.
• Coordinating schedules, confirmations, and service details.
• Providing updates and communicating next steps.
• Maintaining accurate records and notes.
• Following up on pending items or outstanding requests.
• Assisting with changes, adjustments, or special requests.
• Researching information when additional options are needed.
• Helping resolve routine customer concerns.

Skills

Organized

Detail-oriented

Clear communication

Remote-friendly

Multitasking

Tools

Email client

Scheduling software

CRM

Job description

PedrosVacations is seeking a Customer Experience Administrator to support the customer journey from initial contact through completion in a fully remote setting. You will manage communications, schedules, and records, provide updates, and ensure accurate follow-ups while coordinating with internal teams.

No prior experience required; comprehensive training and ongoing support will be provided to help you develop strong customer service and administrative skills in a flexible, remote environment.