Remote Customer Experience Coordinator | Flexible Schedule

PedrosVacations; Virginia Beach (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Structured onboarding

Team support

Job summary

PedrosVacations is seeking a Customer Experience Administrator to support the customer journey by managing communication, updates, records, scheduling, and follow-up in a fully remote role.

Training is provided, and ongoing support is available as you balance customer interactions with behind-the-scenes administrative work. Prior experience is not required, making this a strong entry point for organized, proactive candidates.

Qualifications

• Organized and detail-oriented
• Clear and professional in your communication
• Dependable with follow-up
• Comfortable managing multiple requests
• Self-motivated in a remote environment
• Confident using email, apps, and online systems
• Adaptable when priorities change
• Resourceful when solving problems
• Comfortable working independently
• Focused on delivering strong customer service

Responsibilities

• Responding to customer questions and service requests
• Gathering and organizing important customer information
• Coordinating schedules, confirmations, and service details
• Providing updates and communicating next steps
• Maintaining accurate records and notes
• Following up on pending items or outstanding requests
• Assisting with changes, adjustments, or special requests
• Researching information when additional options are needed
• Helping resolve routine customer concerns
• Supporting a smooth experience from initial contact through completion

Skills

Organized and detail-oriented

Clear and professional communication

Dependable with follow-up

Comfortable managing multiple requests

Self-motivated in a remote environment

Confident using email, apps, andOnline

Adaptable when priorities change

Resourceful when solving problems

Independent work

Customer service mindset

Job description

PedrosVacations is seeking a Customer Experience Administrator to support the customer journey by managing communication, updates, records, scheduling, and follow-up in a fully remote role.

Training is provided, and ongoing support is available as you balance customer interactions with behind-the-scenes administrative work. Prior experience is not required, making this a strong entry point for organized, proactive candidates.