Remote Customer Experience Specialist

PedrosVacations; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Structured training and onboarding

Job summary

PedrosVacations is seeking a Customer Experience Administrator to support the customer journey from a remote location. You will manage communication, updates, records, scheduling, and follow-up to ensure requests are handled accurately and customers know what to expect throughout the process.

This role is ideal for organized, dependable individuals who enjoy helping customers while handling behind-the-scenes administrative work; no prior experience is required as training and ongoing support are

Qualifications

• Organized and detail-oriented
• Clear and professional in your communication
• Dependable with follow-up
• Comfortable managing multiple requests
• Self-motivated in a remote environment
• Confident using email, apps, and online systems
• Adaptable when priorities change
• Resourceful when solving problems
• Independent work with focus on service quality

Responsibilities

• Responding to customer questions and service requests
• Gathering and organizing important customer information
• Coordinating schedules, confirmations, and service details
• Providing updates and communicating next steps
• Maintaining accurate records and notes
• Following up on pending items or outstanding requests
• Assisting with changes, adjustments, or special requests
• Researching information when additional options are needed
• Helping resolve routine customer concerns
• Supporting a smooth experience from initial contact through completion

Skills

Organized

Detail-oriented

Clear communication

Dependable with follow-up

Remote work self-motivated

Adaptable

Independent work

Customer service

Job description

PedrosVacations is seeking a Customer Experience Administrator to support the customer journey from a remote location. You will manage communication, updates, records, scheduling, and follow-up to ensure requests are handled accurately and customers know what to expect throughout the process.

This role is ideal for organized, dependable individuals who enjoy helping customers while handling behind-the-scenes administrative work; no prior experience is required as training and ongoing support are