Remote Customer Service & Sales Support Specialist

GFL Environmental Inc.; Sheboygan (WI); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

15 days paid time off

Medical, dental, and vision plans

Health Savings Account with employer-m

Paid Parental Leave

401(k) with employer match up to 4%

Supplemen­tal health plans

Life insurance

Short-term disability

Long-term disability

Mental health support via EAP

7 paid holidays annually

Job summary

GFL Environmental Inc. is hiring a Customer Service Representative for a remote, work-from-home position in Sheboygan Falls, Wisconsin. The role involves assisting customers via phone, email, and web, and supporting the sales team with appointments and quotations.

Responsibilities include handling inquiries, processing payments, and maintaining customer data, while ensuring accuracy and timely responses. Benefits include PTO, health coverage, and retirement plans.

Qualifications

• Minimum 1–2 years of customer service call center experience.
• Ability to work in a fast-paced environment and meet time deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Provide excellent customer service via in person, telephone, email, or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Handle incoming and make outgoing customer calls and resolve questions.
• Document and report customer issues and coordinate with sales as needed.
• Enter and maintain customer data in the database; process payments and refunds as required.
• Generate work orders for drivers and manage web requests and payments.

Skills

Customer service

Communication

Data entry

Problem solving

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

GFL Environmental Inc. is hiring a Customer Service Representative for a remote, work-from-home position in Sheboygan Falls, Wisconsin. The role involves assisting customers via phone, email, and web, and supporting the sales team with appointments and quotations.

Responsibilities include handling inquiries, processing payments, and maintaining customer data, while ensuring accuracy and timely responses. Benefits include PTO, health coverage, and retirement plans.