Remote Customer Support Specialist

GFL Environmental Inc.; Sheboygan Falls (WI); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

15 days PTO

Medical, dental, and vision insurance

Health Savings Account with employer 4

Paid Parental Leave

401(k) with employer match up to 4%

Unum supplemental health plans

Employer paid basic life insurance

Short-term disability option

Long-term disability

Mental health support via EAP

7 paid holidays

Job summary

GFL Environmental Inc. is seeking a remote Customer Service role based in the United States. You will handle inquiries via phone, email, and web, providing professional service and accurate information to customers and drivers alike.

The role emphasizes timely responses, data entry accuracy, and collaboration with operations and sales to resolve issues, manage accounts, and process payments and refunds when needed.

Qualifications

• High school diploma or GED required.
• 1–2 years customer service call center experience preferred.

Responsibilities

• Provide excellent customer service via in person, telephone, email or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer calls.
• Resolve customer questions and concerns within guidelines.
• Monitor and report customer complaints and coordinate with sales.

Skills

Customer service

Communication

Data entry

Organizational skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

GFL Environmental Inc. is seeking a remote Customer Service role based in the United States. You will handle inquiries via phone, email, and web, providing professional service and accurate information to customers and drivers alike.

The role emphasizes timely responses, data entry accuracy, and collaboration with operations and sales to resolve issues, manage accounts, and process payments and refunds when needed.