Remote Customer Service & Sales Support Specialist

GFL Environmental Inc.; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

15 days of paid time off

Medical, dental, and vision plan

Health Savings Account with employer

Paid Parental Leave

401(k) with employer match up to 4%

Unum supplemental health plans

Employer paid basic life insurance

Short-term disability option

Long-term disability

Mental health support through EAP

7 paid holidays annually

Job summary

GFL Environmental Inc. is hiring a Customer Service Representative to assist in selling and promoting solid waste services to businesses by making outbound calls and handling inquiries in a professional manner. The role supports the outside sales team with appointments, tracking and quotations.

The position is remote/work from home with a pay rate of $19 per hour. The successful candidate will provide timely service, process payments, and maintain accurate records in the Tower system.

Qualifications

• High School Diploma or GED.
• 1–2 years customer service call center experience.

Responsibilities

• Provide excellent customer service via in person, telephone, email, or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Enter new subscription residential accounts into system.
• Run credit checks on new customers.
• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
• Key all new/cancelled accounts into Tower system and verify in system.
• Scan all contracts into system and maintain records of them.

Skills

Customer service

Data entry

Microsoft Outlook

Microsoft Word

Microsoft Excel

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

Tower system

Job description

GFL Environmental Inc. is hiring a Customer Service Representative to assist in selling and promoting solid waste services to businesses by making outbound calls and handling inquiries in a professional manner. The role supports the outside sales team with appointments, tracking and quotations.

The position is remote/work from home with a pay rate of $19 per hour. The successful candidate will provide timely service, process payments, and maintain accurate records in the Tower system.