Customer Care Specialist — Growth & Impact

GFL Industries; Springdale (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO 15 days

Health insurance

HSA with employer contribution & match

Dental

Vision

401(k) with employer match

Paid holidays

Employee Assistance Program

Job summary

GFL Environmental is seeking a Customer Service Representative to deliver outstanding service across multiple channels, including in person, phone, and email. You will respond to inquiries, investigate issues, and coordinate with operations and sales to resolve problems promptly.

The role requires strong communication, organization, and data-entry skills, with experience in a fast-paced environment. Office-based position offering benefits and growth opportunities within a leading

Qualifications

• High School Diploma or GED.
• 2–4 years customer service call center experience.
• Operate standard office equipment (e.g., copier, PC).

Responsibilities

• Provide excellent customer service via in person, phone, email, or web.
• Communicate with on-the-road employees to give instructions.
• Answer incoming and make outgoing calls.
• Resolve customer questions and concerns within guidelines.
• Monitor and report customer complaints and coordination with sales.
• Enter customer data into the system and process payments as needed.

Skills

Communication skills

Organizational skills

Data entry

Customer empathy

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GFL Environmental is seeking a Customer Service Representative to deliver outstanding service across multiple channels, including in person, phone, and email. You will respond to inquiries, investigate issues, and coordinate with operations and sales to resolve problems promptly.

The role requires strong communication, organization, and data-entry skills, with experience in a fast-paced environment. Office-based position offering benefits and growth opportunities within a leading