Customer Service Representative

GFL Environmental Inc.; Sheboygan (WI); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

15 days paid time off

Medical, dental, and vision plans

Health Savings Account with employer-m

Paid Parental Leave

401(k) with employer match up to 4%

Supplemen­tal health plans

Life insurance

Short-term disability

Long-term disability

Mental health support via EAP

7 paid holidays annually

Job summary

GFL Environmental Inc. is hiring a Customer Service Representative for a remote, work-from-home position in Sheboygan Falls, Wisconsin. The role involves assisting customers via phone, email, and web, and supporting the sales team with appointments and quotations.

Responsibilities include handling inquiries, processing payments, and maintaining customer data, while ensuring accuracy and timely responses. Benefits include PTO, health coverage, and retirement plans.

Qualifications

• Minimum 1–2 years of customer service call center experience.
• Ability to work in a fast-paced environment and meet time deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Provide excellent customer service via in person, telephone, email, or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Handle incoming and make outgoing customer calls and resolve questions.
• Document and report customer issues and coordinate with sales as needed.
• Enter and maintain customer data in the database; process payments and refunds as required.
• Generate work orders for drivers and manage web requests and payments.

Skills

Customer service

Communication

Data entry

Problem solving

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

## Customer Service RepresentativeApply: Sheboygan Falls, Wisconsin: Full time: Posted Today: R40005The Cusomer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.**\\*\\*\\*REMOTE, WORK FROM HOME\\*\\*\\*** Pay: $19/hour Benefits:• 15 days of paid time off• Competitive medical, dental, and vision plan options• Health Savings Account with employer match option• Paid Parental Leave• 401(k) with an employer match up to 4%• Supplemental health plans through Unum• Employer paid basic life insurance• Employee paid short-term disability option• Employer-paid long-term disability• Mental health support through Employee Assistance Program• 7 paid holidays annually Key Responsibilities: • Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. • Communicate clearly and concisely with on-the-road employees to give instructions and assistance. • Answer incoming and make outgoing customer telephone calls. • Receive and resolve, within established guidelines, customer questions and concerns. • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. • Track customer information and concerns and enter data into database. • Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. • Maintain new account files. • Work with supervisors to ensure that all missed stops and special pick ups are completed daily. • Provide timely and accurate information regarding missed stops or other customer concerns. • Generate call-in work orders for drivers • Download, distribute and answer all customer inquiries received via email. • Take web request and process payments by phone. • Process customer payments via internet and take cash payment’s as needed. • Enter new subscription residential accounts into system. • Run credit checks on new customers. • Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. • Key all new/cancelled accounts into Tower system and verify in system. • Scan all contracts into system and maintain records of them. • Assist in completing the Affirmative Action log for all applicants. • Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. • Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. • Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. • May provide back up assistance for Office Coordinator. • Perform other duties and responsibilities as required or requested by management. Requirements: • High School Diploma or GED. • One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: • Ability to implement solutions to general and specific customer concerns. • Ability to work in fast-paced environment, meet time deadlines and perform under pressure. • Possess good organizational skills and record keeping skills. • Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. • Proficient in Microsoft Outlook, Microsoft Word and Excel. • Good problem solving ability. • Excellent data entry skills. Physical/Mental Demands: • Ability to stand, sit, walk, use hands and fingers, talk and hear. • Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: • Work in indoor office environment 95% of the time. • Noise level is usually moderate.