Customer Service Specialist — Growth, Impact & Benefits

GFL Environmental Inc.; Harrison (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO 15 days

Medical plans (4 options + HSA)

401(k) with match

Paid holidays

EAP with counseling

Job summary

GFL Environmental is seeking a Customer Service Representative to handle high-volume inbound calls, emails, and inquiries with a focus on understanding issues and providing accurate resolutions. You will research and respond promptly while maintaining a courteous and professional demeanor.

The role requires 2+ years in high-volume customer service, strong communication, and ability to work in a fast-paced environment. Company offers comprehensive benefits and career growth opportunities.

Qualifications

• 2+ years of high-volume customer service experience.
• Able to implement solutions to customer concerns.
• Able to work in a fast-paced environment and meet deadlines.

Responsibilities

• Provide excellent customer service via telephone, email, and web support.
• Address customer needs and resolve issues with accuracy and courtesy.
• Engage in active listening and build rapport with customers and team members.
• Utilize company software, scripts, and tools to address inquiries.

Skills

High volume CS

Strong communication

Handle high call volume

Team player

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

GFL Environmental is seeking a Customer Service Representative to handle high-volume inbound calls, emails, and inquiries with a focus on understanding issues and providing accurate resolutions. You will research and respond promptly while maintaining a courteous and professional demeanor.

The role requires 2+ years in high-volume customer service, strong communication, and ability to work in a fast-paced environment. Company offers comprehensive benefits and career growth opportunities.