Remote Customer Service & Sales Pro — Strong Earnings

Shentel; United States; Remote; USD 42,000 - 100,000; Full time

Benefits offered by this job

401k match

Medical, dental, vision, life

PTO and holidays

Paid training

Discounted Shentel services

Job summary

Shenandoah Telecommunications Company (Shentel) seeks a Customer Service Representative to be the first point of contact, solving problems and identifying sales opportunities while delivering exceptional service.

Role blends customer care with sales impact, with base pay of $15+ per hour and earning potential $42,000–$60,000 annually; top performers may reach $100,000. Remote within VA/WV/PA/MD/KY/OH footprint. Full-time with set schedules and paid training.

Qualifications

• 1+ year customer service or call center experience.
• Strong communication and problem-solving skills.
• Ability to navigate multiple systems and handle high call volume.
• Comfortable identifying sales opportunities while supporting customer.
• Self-motivated and able to work independently.

Responsibilities

• Serve as the first point of contact for customers and resolve inquiries.
• Assist customers and identify opportunities to deliver additional value.
• Balance customer service with sales to influence earning potential.

Skills

Customer service

Sales awareness

Communication skills

Problem solving

Multi-system navigation

Tools

CRM software

Job description

Shenandoah Telecommunications Company (Shentel) seeks a Customer Service Representative to be the first point of contact, solving problems and identifying sales opportunities while delivering exceptional service.

Role blends customer care with sales impact, with base pay of $15+ per hour and earning potential $42,000–$60,000 annually; top performers may reach $100,000. Remote within VA/WV/PA/MD/KY/OH footprint. Full-time with set schedules and paid training.