Retail Sales & Customer Solutions Representative with Shentel

Shentel; Friendsville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Paid training

Health insurance

401(k)

Paid time off

Job summary

Shentel is seeking a Retail Sales & Customer Solutions Representative to help customers select internet solutions in-store and by phone. You’ll be part of a team that supports your success and growth, with paid onboarding and ongoing coaching.

High performers can earn $60,000+ annually through base pay, uncapped commission, and performance-based earnings, with comprehensive benefits including medical, dental, vision, life insurance, 401(k), and PTO.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to learn product details and convey options clearly.
• Strong customer-service orientation with sales focus.

Responsibilities

• Welcome customers in store and assist with options.
• Provide sales and service support via inbound calls and warm outbound calls.
• Build relationships, follow up, and grow the customer base.
• Use training to meet and exceed goals.
• Process payments by credit card or cash.

Skills

Communication

Sales skills

Customer service

Goal-driven

Job description

Build a Career Where Your Effort Pays Off — $45K-$60K+ Earning Potential

• $45,000-$60,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
• Paid training, coaching, and ongoing support to help you succeed
• Opportunity to represent a well-known internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Shentel Retail Sales & Customer Solutions Representative, you'll help customers choose reliable, internet solutions while building a rewarding sales career with a team that invests in your success.

High performers in this role have the opportunity to earn $60,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You'll Gain

• Base salary + uncapped commission
• Paid training with ongoing coaching and team support
• Medical, dental, vision, and life insurance
• 401(k) with company contribution
• Paid time off, holidays, and more

There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity

In this customer-facing role, you'll engage with customers in the Shentel store and by phone, helping them understand their options and choose services that fit their needs. You'll serve as a trusted guide, a problem solver, and a brand ambassador for Shentel in the community.

What You’ll Do

• Welcome and assist customers through face-to-face interactions in the Shentel store

• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
• Ask thoughtful questions, identify customer needs, and recommend Shentel solutions

• Build relationships, follow up with customers, and grow your customer base
• Use the sales techniques learned through paid training to meet and exceed goals
• Process customer payments by credit card and cash

Training & Support from Day One

• Paid onboarding and product training
• Sales coaching, shadowing, and ongoing support
• A collaborative team environment where you can learn, grow, and win together

You won’t be expected to figure it out on your own — we’ll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

• Goal-driven and motivated by performance-based earnings
• A strong communicator who builds rapport easily
• Resilient, self-motivated, and comfortable working independently
• Customer-focused, professional, and excited to represent Shentel in the community

What Success Looks Like

• Consistently meeting and exceeding sales targets
• Building strong customer relationships through follow-up and service
• Working a Monday - Friday, 8:00 a.m.- 5:00 p.m. schedule
• Representing Shentel as a trusted brand ambassador in the store and community

Why Shentel

At Shentel, you’ll be part of a well-known brand that helps connect communities with reliable internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel’s 100+ year history of service and growth, Shentel offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you’re ready to grow your income, strengthen your skills, and make an impact in your community, we’d like to meet you.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [e-mail]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

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EEO is the Law and Pay Transparency