Remote Customer Experience & Sales Associate

Shentel; Lexington (KY); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

Job summary

Shentel seeks a Customer Service Representative to be the first point of contact for customers, helping solve problems and answering questions. This role blends customer service and sales, offering the opportunity to directly impact customer experience and earning potential through proactive engagement.

Position is full-time and remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio.

Qualifications

• 1+ year customer service or call center experience.

Responsibilities

• Be the first point of contact for customers, solving problems and answering questions.
• Identify opportunities to deliver additional value and support sales.

Skills

Customer service

Sales awareness

Communication

Job description

Shentel seeks a Customer Service Representative to be the first point of contact for customers, helping solve problems and answering questions. This role blends customer service and sales, offering the opportunity to directly impact customer experience and earning potential through proactive engagement.

Position is full-time and remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio.