Customer Service & Sales Representative

Shentel; Welch (WV); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO & holidays

Paid training

Growth opportunities

Employee discounts

Job summary

Shentel is seeking a Customer Service Representative to work remotely within Shentel’s footprint across Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. You will be the first point of contact, solving problems, answering questions, and identifying sales opportunities to add value for customers.

The role blends customer service with sales, directly influencing customer experience and earning potential.

Qualifications

• 1+ year customer service or call center experience.
• Strong communication and problem-solving skills.
• Ability to navigate multiple systems and handle high call volume.
• Comfortable identifying sales opportunities while supporting customers.
• Self-motivated and able to work independently.

Responsibilities

• Serve as the first point of contact for customers, helping solve problems and answer questions.
• Identify opportunities to deliver additional value and drive sales alongside service.
• Balance customer satisfaction with sales goals to support earnings potential.
• Navigate multiple systems and maintain accurate customer records.

Skills

Customer service

Call center experience

Communication skills

Problem solving

Sales orientation

Multi-system navigation

Self-motivated

Job description

Location:

Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio

Schedule:

Full-time

What You’ll Do:

As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combinescustomer service and sales, giving you the ability to directly impact both customer experience and your earning potential.

Compensation & Earning Potential:

• Base Pay:$15+ per hour
• Commission Opportunity with Multipliers
• Estimated Total Earnings:$42,000–$60,000+ annually
• Top Performers earn around $80,000 - $100,000 annually

Schedule Expectations:

• Monday–Friday: 10:30 AM – 7:00 PM
• Around every 4thSaturday required, 8:30 AM – 5:00 PM, with a day off during the same week
• Overtime required monthly with the opportunity for additional overtime
• Schedules are provided in advance

Remote Work Expectations:

• Dedicated, private workspace required
• High-speed wired internet (no Wi-Fi-only or satellite connections)
• Company-provided equipment
• Paid training with full attendance required

What We’re Looking For:

• 1+ year customer service or call center experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems and handle high call volume
• Comfortable identifying sales opportunities while supporting customers
• Self-motivated and able to work independently

Why Join Us:

• Robust earning potential
• Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
• Paid training and ongoing development
• Supportive team environment
• Opportunity to grow into advanced roles
• Discounted Shentel services in specific areas

Our Mission:

We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way.