Customer Service & Sales Representative

Shentel; United States; Remote; USD 42,000 - 100,000; Full time

Benefits offered by this job

401k match

Medical, dental, vision, life

PTO and holidays

Paid training

Discounted Shentel services

Job summary

Shenandoah Telecommunications Company (Shentel) seeks a Customer Service Representative to be the first point of contact, solving problems and identifying sales opportunities while delivering exceptional service.

Role blends customer care with sales impact, with base pay of $15+ per hour and earning potential $42,000–$60,000 annually; top performers may reach $100,000. Remote within VA/WV/PA/MD/KY/OH footprint. Full-time with set schedules and paid training.

Qualifications

• 1+ year customer service or call center experience.
• Strong communication and problem-solving skills.
• Ability to navigate multiple systems and handle high call volume.
• Comfortable identifying sales opportunities while supporting customer.
• Self-motivated and able to work independently.

Responsibilities

• Serve as the first point of contact for customers and resolve inquiries.
• Assist customers and identify opportunities to deliver additional value.
• Balance customer service with sales to influence earning potential.

Skills

Customer service

Sales awareness

Communication skills

Problem solving

Multi-system navigation

Tools

CRM software

Job description

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Location

Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio

Schedule

Full-time

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.

Compensation & Earning Potential

• Base Pay: $15+ per hour
• Commission Opportunity with Multipliers
• Estimated Total Earnings: $42,000–$60,000+ annually
• Top Performers earn around $80,000 - $100,000 annually

Schedule Expectations

• Monday–Friday: 10:30 AM – 7:00 PM
• Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week
• Overtime required monthly with the opportunity for additional overtime
• Schedules are provided in advance

Remote Work Expectations

• Dedicated, private workspace required
• High-speed wired internet (no Wi-Fi-only or satellite connections)
• Company-provided equipment
• Paid training with full attendance required

What We’re Looking For

• 1+ year customer service or call center experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems and handle high call volume
• Comfortable identifying sales opportunities while supporting customer
• Self-motivated and able to work independently

Why Join Us

• Robust earning potential
• Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
• Paid training and ongoing development
• Supportive team environment
• Opportunity to grow into advanced roles
• Discounted Shentel services in specific areas

Our Mission

We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way.

EEO & Accommodation

Shentel provides a drug‑free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [e-mail]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

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EEO is the Law and Pay Transparency