Retail Sales & Customer Solutions Representative with Shentel

Shentel; McHenry (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company contribution

Paid time off, holidays, and more

Job summary

Shentel is seeking a Retail Sales & Customer Solutions Representative in Maryland. You will help customers choose reliable internet solutions in-store and over the phone, acting as a trusted guide and brand ambassador for Shentel in the community.

The role offers base pay with uncapped commissions, paid onboarding and ongoing coaching, and a strong support environment to help you grow your income and sales skills.

Qualifications

• Customer-facing role experience is desirable.

Responsibilities

• Welcome customers in-store and assist with their needs.
• Provide sales and service support via phone and inbound/outbound calls.
• Identify customer needs and recommend Shentel solutions.
• Build relationships and follow up to grow the customer base.

Job description

Build a Career Where Your Effort Pays Off — $45K–$60K+ Earning Potential

• $45,000–$60,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
• Paid training, coaching, and ongoing support to help you succeed
• Opportunity to represent a well-known internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Shentel Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, internet solutions while building a rewarding sales career with a team that invests in your success.

High performers in this role have the opportunity to earn $60,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You’ll Gain

• Base salary + uncapped commission
• Paid training with ongoing coaching and team support
• Medical, dental, vision, and life insurance
• 401(k) with company contribution
• Paid time off, holidays, and more

There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity

In this customer-facing role, you’ll engage with customers in the Shentel store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Shentel in the community.

What You’ll Do

• Welcome and assist customers through face-to-face interactions in the Shentel store

• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
• Ask thoughtful questions, identify customer needs, and recommend Shentel solutions

• Build relationships, follow up with customers, and grow your customer base
• Use the sales techniques learned through paid training to meet and exceed goals
• Process customer payments by credit card and cash

Training & Support from Day One

• Paid onboarding and product training
• Sales coaching, shadowing, and ongoing support
• A collaborative team environment where you can learn, grow, and win together

You won’t be expected to figure it out on your own — we’ll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

• Goal-driven and motivated by performance-based earnings
• A strong communicator who builds rapport easily
• Resilient, self-motivated, and comfortable working independently
• Customer-focused, professional, and excited to represent Shentel in the community

What Success Looks Like

• Consistently meeting and exceeding sales targets
• Building strong customer relationships through follow-up and service
• Working a Monday – Friday, 8:00 a.m.– 5:00 p.m. schedule
• Representing Shentel as a trusted brand ambassador in the store and community

Why Shentel

At Shentel, you’ll be part of a well-known brand that helps connect communities with reliable internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel’s 100+ year history of service and growth, Shentel offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you’re ready to grow your income, strengthen your skills, and make an impact in your community, we’d like to meet you.