Remote Customer Service & Sales Rep High Earnings Potential

Shentel; Welch (WV); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO & holidays

Paid training

Growth opportunities

Employee discounts

Job summary

Shentel is seeking a Customer Service Representative to work remotely within Shentel’s footprint across Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. You will be the first point of contact, solving problems, answering questions, and identifying sales opportunities to add value for customers.

The role blends customer service with sales, directly influencing customer experience and earning potential.

Qualifications

• 1+ year customer service or call center experience.
• Strong communication and problem-solving skills.
• Ability to navigate multiple systems and handle high call volume.
• Comfortable identifying sales opportunities while supporting customers.
• Self-motivated and able to work independently.

Responsibilities

• Serve as the first point of contact for customers, helping solve problems and answer questions.
• Identify opportunities to deliver additional value and drive sales alongside service.
• Balance customer satisfaction with sales goals to support earnings potential.
• Navigate multiple systems and maintain accurate customer records.

Skills

Customer service

Call center experience

Communication skills

Problem solving

Sales orientation

Multi-system navigation

Self-motivated

Job description

Shentel is seeking a Customer Service Representative to work remotely within Shentel’s footprint across Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. You will be the first point of contact, solving problems, answering questions, and identifying sales opportunities to add value for customers.

The role blends customer service with sales, directly influencing customer experience and earning potential.