Customer Experience Assistant / Sales Administrator

Shentel; Lexington (KY); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

Job summary

Shentel seeks a Customer Service Representative to be the first point of contact for customers, helping solve problems and answering questions. This role blends customer service and sales, offering the opportunity to directly impact customer experience and earning potential through proactive engagement.

Position is full-time and remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio.

Qualifications

• 1+ year customer service or call center experience.

Responsibilities

• Be the first point of contact for customers, solving problems and answering questions.
• Identify opportunities to deliver additional value and support sales.

Skills

Customer service

Sales awareness

Communication

Job description

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes:

Shentel:

Provides traditional cable Internet services for small towns and rural communities.

Glo Fiber:

Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers.

Shentel Business and Glo Fiber Business:

Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit

Location:

Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio

Schedule:

Full-time

As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.

Base Pay:

$15+ per hour

Monday–Friday: 10:30 AM – 7:00 PM

Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week

Overtime required monthly with the opportunity for additional overtime

Remote Work Expectations

Dedicated, private workspace required

Company-provided equipment

Paid training with full attendance required

Requirements

• 1+ year customer service or call center experience


• ~ Comfortable identifying sales opportunities while supporting customers


• ~ Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays


• Paid training and ongoing development

We’re committed to delivering exceptional service while keeping our communities connected. Shentel shows industry-leading customer satisfaction; our service speaks for itself. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

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