Senior Customer Service Representative

Integrated Resources Inc.; Omaha (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

A premier staffing firm is seeking a Customer Service Representative. This role involves handling customer inquiries regarding supplemental benefits and providing guidance on claims. The ideal candidate will possess strong communication and analytical skills, along with the ability to multi-task effectively.

Qualifications

• Customer service experience in call center or retail environment preferred.
• Bi-lingual Spanish skills a plus.
• Ability to manage high call volume efficiently.

Responsibilities

• Handle customer service inquiries via telephone or internet.
• Guide members on self-service options and explain contract provisions.
• Maintain accuracy and productivity standards during customer interactions.

Skills

Customer service skills

Communication skills

Negotiation skills

Technical skills

Analytical skills

Job description

A Few Words About Us:
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Summary:

The (CSR) Customer Service Representative is responsible for handling customer service inquiries and problems via telephone or internet correspondence.

The CSR is often the first contact with members who routinely inquire about their supplemental benefits, including validating that medical updates have been received for future consideration of extension of benefits.

Essential Functions:

• Guide insured members on self-service options such as submitting a new claim and explaining contract provisions.
• Use policy knowledge to answer questions and resolve issues based on prior interactions with members, providers, and plan sponsors to minimize call transfers.
• Demonstrate strong customer service skills, balancing sensitivity to customers with maintaining accuracy and productivity standards.
• Exhibit excellent oral and written communication skills with attention to detail.
• Possess negotiation skills and strong technical skills working with multiple system platforms.
• Bi-lingual Spanish speaking skills are a definite plus!
• Experience in customer service within a transaction-based environment such as a call center or retail location is preferred.
• Ability to multi-task efficiently across several systems.
• Maintain solid typing, written, and verbal skills, with strong analytical and technical abilities, attention to detail, and accuracy.

Qualifications

• Customer service experience in a transaction-based environment such as a call center or retail location is preferred.
• Experience handling disability customer service inquiries via telephone, internet, or written correspondence.
• Ability to maintain accuracy and meet production standards.
• Handled 70-85 calls in an 8-hour day.
• Strong oral and written communication skills and problem-solving abilities.