Insurance CSR: Resolution Expert & Customer Care

Arkansas Blue Cross and Blue Shield; Little Rock (AR); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Arkansas Blue Cross and Blue Shield seeks a Customer Service Representative (CSR) to resolve member and provider inquiries in a timely, courteous manner. You will document interactions and, when needed, escalate to subject matter experts across the company to achieve first-time resolution.

The role emphasizes strong communication, multitasking, and the ability to work in a high-stress environment, with training on benefits, eligibility, and privacy rules under HIPAA.

Qualifications

• High school diploma or equivalent.
• 2+ years in a specialized customer service environment or 48 college credits plus 1 year experience.
• Strong written and verbal communication; multitasking and problem solving.

Responsibilities

• Communicates clearly in business English and documents conversations in the systems.
• Interacts with members, groups and providers to resolve insurance issues.
• Maintains HIPAA-compliant handling of sensitive information.
• Gathers information and uses company standards to resolve inquiries.

Skills

Active Listening

Multitasking

Written Communication

Verbal Communication

Problem Solving

Time Management

Detail Oriented

Keyboarding

Independent Thinking

Organized

Researching

Computer Literacy

Education

High school diploma or equivalent

Job description

Arkansas Blue Cross and Blue Shield seeks a Customer Service Representative (CSR) to resolve member and provider inquiries in a timely, courteous manner. You will document interactions and, when needed, escalate to subject matter experts across the company to achieve first-time resolution.

The role emphasizes strong communication, multitasking, and the ability to work in a high-stress environment, with training on benefits, eligibility, and privacy rules under HIPAA.