Support Specialist Customer Service I

Arkansas Blue Cross Blue Shield; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Arkansas Blue Cross Blue Shield in Fayetteville is seeking a Customer Service Support Specialist to answer the telephone switchboard and greet customers in a retail environment.

The role also assists the regional office team with administrative support for internal and external customers and prospective customers, handling inquiries, payments, messages, and scheduling as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Experience in a customer-oriented environment preferred.

Responsibilities

• Administrative Support: handles faxes, reporting, database maintenance, member correspondences, and inventory maintenance in the retail setting.
• Customer Service: assists customers with inquiries, processes payments, takes messages, and schedules appointments for retail team members.

Skills

Active Listening

Conflict Resolution

Decision Making

External Collaboration

Interpersonal Communication

Logical Thinking

Oral Communications

Performing Administrative Activities

Personal Computer (PC) Software

Personal Organization

Problem Sensitivity

Process Information

Punctuality

Researching

Sound Judgment

Written Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Job Summary

Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers.

Requirements

EDUCATION

High school diploma or equivalent.

EXPERIENCE

Minimum one (1) year customer service experience dealing with customers via telephone and in-person.
Experience performing supportive functions in a customer-oriented environment.

ESSENTIAL SKILLS & ABILITIES
Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel

Skills

• Active Listening
• Conflict Resolution
• Decision Making
• External Collaboration
• Interpersonal Communication
• Logical Thinking
• Oral Communications
• Performing Administrative Activities
• Personal Computer (PC) Software
• Personal Organization
• Problem Sensitivity
• Process Information
• Punctuality
• Researching
• Sound Judgment
• Written Communication

Responsibilities

• Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area.
• Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling.
• Makes deliveries to postal services. Valid driver’s license with acceptable driving record.
• Performs other duties as assigned.

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.