Healthcare Appointment & Scheduling Coordinator (Work From Home)

Expivia Interaction Marketing Group; United States; Remote; USD 17,908 - 20,664; Full time

Benefits offered by this job

Paid training in Erie, PA

Equipment provided

Work from home

Job summary

Expivia Marketing is hiring for a remote, full-time role where you will answer inbound calls, schedule and coordinate appointments, and ensure accurate records. After onboarding training at Erie, PA, you will transition to permanent remote work with company equipment provided.

The ideal candidate is service-minded, organized, and proficient with multiple software systems. Paid in-person training at Expivia Marketing's Erie, PA office is required before transitioning to work-from-home duties.

Qualifications

• High school diploma or GED required.
• Ability to pass a criminal background check and drug screening.
• Reliable high-speed internet for remote work.
• Strong computer skills and ability to use multiple systems.
• Excellent attendance and punctuality required.

Responsibilities

• Answer inbound calls to assist with scheduling and coordination.
• Schedule, update, and manage appointments across systems.
• Assist with patient scheduling and care coordination tasks.
• Ensure accuracy and confidentiality of records and information.
• Provide professional, compassionate communication with callers.

Skills

Customer service

Time management

Computer skills

Attention to detail

Education

High school diploma or GED

Tools

Appointment scheduling software

CRM systems

Job description

Company: Expivia Marketing
Location: Work From Home (Initial Training at Expivia’s Main Office – Erie, PA)
Employment Type: Full-Time
Pay: $13.00 - $15.00 per hour (based on experience)

Why You'll Love This Role

Join Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company.

This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.

What You'll Do

• Answer inbound calls from individuals seeking assistance with scheduling and coordination
• Schedule, update, and manage appointments using multiple software systems
• Assist with patient scheduling and service coordination activities
• Support care coordination efforts by ensuring appointments and services are scheduled accurately and efficiently
• Communicate professionally and compassionately with callers
• Verify and document important information accurately
• Maintain accurate records and detailed notes
• Protect sensitive information and maintain confidentiality
• Ensure schedules remain organized and up to date
• Deliver a positive customer experience on every interaction

What We're Looking For

Required Qualifications:

• High school diploma or GED
• Ability to pass a criminal background check and drug screening
• Reliable high-speed internet connection for remote work
• Strong computer skills and the ability to navigate multiple systems simultaneously
• Excellent attendance and punctuality

Preferred Experience:

• Customer service or call center experience
• Appointment scheduling, patient scheduling, healthcare, transportation, or administrative experience
• Experience in care coordination or service coordination is a plus

The Ideal Candidate

• Compassionate and genuinely enjoy helping others
• Calm under pressure and able to problem-solve effectively
• Organized, detail-oriented, and accurate
• Comfortable speaking on the phone throughout the day
• Able to multitask while maintaining quality and efficiency
• Dependable, professional, and self-motivated
• Team-oriented with a positive attitude
• Adaptable and eager to learn new systems and processes

Training & Work From Home

Paid in-person training conducted at Expivia Marketing's main office in Erie, PA

Permanent work-from-home position after successful completion of training

All equipment provided by Expivia Marketing

Compensation & Growth

Starting pay of $13.00 - $15.00 per hour, based on experience

Opportunities for advancement as Expivia continues to grow

Expivia Marketing promotes from within whenever possible

Career paths available in leadership, operations, recruiting, and client services

Why Work With Expivia?

At Expivia, you're more than just an employee — you're part of a team that values growth, development, and making a difference. We provide the tools, training, and support needed to build a successful long‑term career while enjoying the flexibility of working from home.