Healthcare Appointment Scheduler (Work From Home)

Expivia Interaction Marketing Group Inc.; Erie (Erie County); Remote; USD 18,000 - 21,000; Full time

Job summary

Expivia Marketing is seeking a Healthcare Appointment & Scheduling Coordinator to join our team in a permanent work-from-home role after initial in-person training at our Erie, PA office. You will handle inbound calls, schedule and manage appointments across multiple systems, and support care coordination with professionalism and compassion.

We provide paid training, all equipment, and opportunities for advancement within leadership, operations, recruiting, and client services.

Qualifications

• High school diploma or GED is required.
• Ability to pass a criminal background check and drug screening.
• Reliable high-speed internet for remote work.
• Strong computer skills and navigating multiple systems.
• Excellent attendance and punctuality.

Responsibilities

• Answer inbound calls from individuals seeking scheduling assistance.
• Schedule, update, and manage appointments across multiple software systems.
• Assist with patient scheduling and care coordination activities.
• Support care coordination to ensure accurate and efficient scheduling.
• Communicate professionally and compassionately with callers.
• Verify and document important information accurately.
• Maintain records and detailed notes.
• Protect sensitive information and maintain confidentiality.
• Deliver a positive customer experience on every interaction.

Skills

High school diploma

Background check

Reliable internet

Computer skills

Attendance

Job description

Job Description

Job Description

Healthcare Appointment & Scheduling Coordinator (Work From Home)

Company: Expivia Marketing

Location: Work From Home (Initial Training at Expivia’s Main Office – Erie, PA)

Employment Type: Full-Time

Pay: $14.00 - $16.00 per hour (based on experience)

Why You'll Love This Role

Join Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company.

This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.

What You'll Do

• Answer inbound calls from individuals seeking assistance with scheduling and coordination
• Schedule, update, and manage appointments using multiple software systems
• Assist with patient scheduling and service coordination activities
• Support care coordination efforts by ensuring appointments and services are scheduled accurately and efficiently
• Communicate professionally and compassionately with callers
• Verify and document important information accurately
• Maintain accurate records and detailed notes
• Protect sensitive information and maintain confidentiality
• Ensure schedules remain organized and up to dateDeliver a positive customer experience on every interaction

What We're Looking For

Required Qualifications:

• High school diploma or GED
• Ability to pass a criminal background check and drug screening
• Reliable high-speed internet connection for remote work
• Strong computer skills and the ability to navigate multiple systems simultaneously
• Excellent attendance and punctuality

Preferred Experience

• Customer service or call center experience
• Appointment scheduling, patient scheduling, healthcare, transportation, or administrative experience
• Experience in care coordination or service coordination is a plus

The Ideal Candidate

We're Looking For Individuals Who Are

• Compassionate and genuinely enjoy helping others
• Calm under pressure and able to problem-solve effectively
• Organized, detail-oriented, and accurate
• Comfortable speaking on the phone throughout the day
• Able to multitask while maintaining quality and efficiency
• Dependable, professional, and self-motivated
• Team-oriented with a positive attitude
• Adaptable and eager to learn new systems and processes

Successful candidates thrive in structured environments, enjoy assisting people, and take pride in delivering exceptional service.

Training & Work From Home

• Paid in-person training conducted at Expivia Marketing's main office in Erie, PA
• Permanent work‑from‑home position after successful completion of training
• All equipment provided by Expivia Marketing

Compensation & Growth

• Starting pay of $13.00 - $15.00 per hour , based on experience
• Opportunities for advancement as Expivia continues to grow
• Expivia Marketing promotes from within whenever possible
• Career paths available in leadership, operations, recruiting, and client services

Why Work With Expivia?

At Expivia, you're more than just an employee — you're part of a team that values growth, development, and making a difference. We provide the tools, training, and support needed to build a successful long-term career while enjoying the flexibility of working from home.